About the company
*Scroll has a remote-first work culture, our staff base is globally distributed and we are location agnostic. We make hiring decisions based on talent, culture fit and role suitability. If you have the skills and experience requested by this job description then please APPLY! At Scroll, we operate on the bleeding edge of a fast-moving frontier of zk technology, research and innovation. The Application Security Engineer will be responsible for improving the zkEVM-based zkRollup security, ensuring that Scroll is one of the safest Layer 2’s for projects and users. The role is ideal for an individual who thrives in a start-up environment, a self-starter that is dynamic and comfortable to take on responsibilities and can work effectively within a remote setup.
Job Summary
Responsibilities
📍Act as the main point of contact for technical support, triaging and resolving issues with internal teams. 📍Develop scalable support processes, tools, and documentation to improve efficiency and satisfaction. 📍Define and report key support metrics, providing insights to leadership. 📍Provide feedback to the Product team on customer pain points and suggest improvements. 📍Serve as a technical liaison between customers and the Engineering team. 📍Stay updated on Scroll’s technology and the evolving blockchain landscape.
Requirements
📍3+ years of experience in technical customer support or a related role. 📍Strong problem-solving skills and the ability to work independently. 📍Excellent communication skills in English, with the ability to simplify technical concepts. 📍Proficiency in scripting languages like JavaScript, Python, or Bash. 📍Familiarity with monitoring tools such as Grafana or Prometheus. 📍A “Customer First” mindset and eagerness to learn in a fast-evolving field.
