In this Role, you will:

📍Lead the development and implementation of digital success programs, reflecting the latest product advancements and continued learning from our customers and teams. 📍Create and deliver comprehensive educational materials and programs for ChatGPT Enterprise customers, including engaging tutorials, webinars, and resources. 📍Use data to identify and target key audience segments and behavioral triggers, enabling the development and delivery of tailored programs across various digital channels. 📍Collaborate effectively with the broader success, sales, and marketing teams to ensure a cohesive approach to customer engagement and success. 📍Empower customers with the latest AI insights, establishing our role as thought leaders in guiding them through the evolving landscape of AI

You'll Thrive in this Role if You:

📍Have 7+ years of experience in Digital Success or similar roles driving adoption, retention and maturity at scale for Enterprise customers, preferably in SaaS. 📍Exhibit a proven track record of developing and implementing successful digital adoption and education strategies in a rapidly evolving tech landscape. 📍Possess excellent communication skills, capable of effectively engaging a diverse range of stakeholders. 📍Can proactively identify and address customer needs and challenges, particularly in relation to AI-driven products. 📍Are eager to learn and adapt, committed to both team and customer success, and possess strong problem-solving skills. 📍Can manage multiple projects simultaneously, prioritize effectively, and operate with a high level of ownership and initiative. 📍Are personally dedicated to the safe and ethical evolution of AI.