What You’ll Do:

Own the Relationship

📍Be the go-to person for your customers—deeply understand their needs, priorities, and technical setup, and ensure they’re always protected. 📍Lead Onboarding and Integration 📍Take new customers live quickly and effectively. Help them understand where our product and their environments meet. 📍Advise and Educate 📍Act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities. 📍Be Technical, Not a Developer 📍You won’t be writing production code—but you’ll need to be able to read it, test API calls, and debug integration issues with your customers. 📍Think “integrator level,” not “engineer.” 📍Be Proactive 📍Identify risks before they become problems. Bring a proactive mindset to customer health, product usage, and long-term success planning. 📍Collaborate Cross-Functionally 📍At Blockaid, the Product, Engineering and Customer Success organizations work hand in hand, it's one of our core tenets.

Requirements

📍3+ years in a customer-facing, technical role—such as Customer Success, Solutions Engineering, Sales Engineering or Technical Account Management 📍Technical aptitude: you can understand how a product works, speak fluently about APIs and integrations, and get hands-on when needed 📍Experience (or genuine curiosity) in blockchain, crypto, or web3; having all three is a bonus, but we value quick, consistent learners just as much 📍Comfortable holding both technical and strategic conversations with product leaders, PMs, and technical counterparts 📍A natural relationship-builder with strong communication skills—empathetic, consultative, and trustworthy 📍Highly independent, resourceful, and action-oriented—especially important in a fast-moving, early-stage environment

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.