Responsibilities:

📍Own the customer relationship: Act as the single point of contact for assigned accounts, providing expert technical guidance and support. 📍Lead onboarding and integration: Manage the end-to-end process for the technical onboarding and integration of our products, ensuring smooth deployment and customer satisfaction. 📍Provide proactive support: Identify potential issues early and work with customers to implement proactive solutions that prevent major disruptions. 📍Drive customer success: Ensure customers are maximizing the value from our products by monitoring their ongoing success, providing best practices, and recommending solutions tailored to their needs. 📍Troubleshoot and resolve technical issues: Quickly diagnose and resolve complex technical issues, leveraging your technical expertise and available resources. 📍Customer training and education: Conduct product demos, training sessions, and technical workshops to help customers understand and utilize our solutions effectively. 📍Build and maintain strong client relationships: Develop a deep understanding of each customer's technical environment and business goals to act as a trusted advisor. 📍Collaborate across teams: Although the role is independent, collaborate closely with internal teams such as sales, engineering, and product development to ensure customer needs are being met. 📍Document and share insights: Create and maintain internal documentation related to customer accounts, technical solutions, and troubleshooting steps. Share insights with management for continuous improvement.. 📍Be the voice of the customer: Act as the internal advocate for customers, ensuring their needs and feedback are clearly communicated across the organization.

Requirements

📍3+ years of experience in a technical support, engineering, or customer success role, preferably in a B2B or SaaS environment. 📍Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders and senior management. 📍Proven experience in building and maintaining customer relationships, with a focus on ensuring customer satisfaction and long-term success. 📍Self-starter with the ability to work independently and manage multiple priorities effectively. 📍Problem-solving abilities and the ability to troubleshoot and resolve complex technical issues with limited guidance. 📍Familiarity with project management tools and methodologies. 📍Ability to handle multiple accounts simultaneously, providing tailored solutions to meet individual customer needs.