About the company
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today. We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
Job Summary
Role
📍We are looking for a Senior Manager, Fraud Operations to lead a team of fraud investigation, prevention, and enforcement specialists.
You will:
📍Manage a team of dispute agents and fraud investigators with the goal of safeguarding the platform from financial loss, and maintaining buyer and seller trusts.
📍Set and ensure performance for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks.
📍Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them.
📍Identify trends and threat vectors to support fraud product, engineering, and data science automated detection and enforcement efforts.
📍Team members in this role are required to be within commuting distance of our Phoenix, AZ hub.
You
📍Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. 📍As our next Senior Manager, Fraud Operations you have: 📍8+ years of experience in e-commerce risk management, fraud prevention, and operations including time at a high-growth startup 📍Experience leading and mentoring Fraud, risk management, and/or operations teams. 📍Deep understanding of payment and fraud risks for both financial transactions, product abuse and how it may be applied in a two-sided marketplace. 📍Excellence in data and analytics. 📍Demonstrated strong cross-functional collaboration abilities in high-pressure and fast-paced environments.
