Responsibilities:

📍Assist the operations manager in developing, planning, and coordinating workflows to support Gemini Credit Card operations 📍Assist with customer interactions, account servicing and related functions 📍Perform daily, weekly and monthly recurring tasks to support flawless execution of financial and operational workflows 📍Identify and assess customers’ needs to achieve resolution 📍Triage tickets to the appropriate internal departments and work with them to resolve the issue 📍Work with interdisciplinary teams (i.e. Engineering, Compliance, Credit Risk), escalating issues and collaborating with appropriate parties to establish protocol on new processes 📍Use customer interaction data to help create process enhancements and efficiencies, and manage related projects to completion 📍Ability to re-prioritize and balance multiple projects frequently in response to changing business demands and regulatory requirements 📍Support incident commanders during investigation and triaging of incidents 📍Pre-investigation of customer issues, incidents, compliance issues to inform and engage the right stakeholders 📍Cross-collaborative analytical support

Minimum Qualifications:

📍1-2 years in a Customer Support capacity or equivalent 📍Confident verbal communication and polished written communication 📍Excellent attention to detail and strong problem solving skills with a high accuracy and work quality 📍Proven organizational skills, including time management 📍Data-driven mindset, analytical acumen, and experience with data tools (SQL, Looker, Tableau, or similar) 📍Experience and comfort with solving complex problems from end-to-end 📍Comfortable with providing on-call support coverage for customer issues outside of business hours