About the company
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths lie in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.
Job Summary
Responsibilities:
šOperational Strategy & Leadership: šDevelop and implement operational strategies that align with BJAK's overall objectives and growth plans. šLead and mentor a high-performing operations team, fostering a culture of continuous improvement and accountability. šCollaborate with the executive team to ensure seamless execution of business strategies and initiatives. šDay-to-Day Operations Management: šOversee and manage daily operations, including production, supply chain, quality assurance, logistics, and customer service. šEnsure operational processes are efficient, cost-effective, and capable of supporting company growth. šResolve operational issues promptly and implement solutions to prevent future occurrences. šProcess Optimization & Continuous Improvement: šIdentify and implement best practices across all operational areas to enhance productivity and reduce costs. šDrive continuous improvement initiatives, fostering a culture of innovation and efficiency. šMonitor key performance indicators (KPIs) and operational metrics to measure success and identify areas for improvement. šStakeholder Collaboration: šWork closely with cross-functional teams, including finance, HR, and sales, to ensure alignment and operational excellence. šEstablish and maintain strong relationships with vendors, suppliers, and partners to support business operations. šFlexibility & Hands-On Approach: šBe willing and able to work during odd hours and manage operations on the go, as required by the business. šLead by example, demonstrating a hands-on approach to resolving issues and improving processes. šRisk Management & Compliance: šStay informed about industry trends, market dynamics, and regulatory requirements to mitigate risks and ensure compliance. šImplement and enforce operational policies and procedures that safeguard the company's assets and reputation.
Requirements
šBachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred). šProven experience in a senior operations role, with a track record of leading and optimizing business operations. šStrong strategic thinking and problem-solving skills, with the ability to execute plans effectively. šExcellent leadership and team management skills, with the ability to inspire and develop a high-performing team. šHands-on approach with a willingness to work during odd hours and manage operations in a dynamic environment. šStrong understanding of operational processes, including supply chain management, logistics, and quality assurance. šExcellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.