Responsibilities:

📍Be the first point of contact for Raas Customers. 📍Coordinate rollup launches. 📍Provide hands-on technical support to Raas Customers. 📍Ensure all questions and issues are resolved appropriately. 📍Liaise with the engineering team for complicated issues and follow-up with the customer with resolutions. 📍Provide customer feed-back to the product team. 📍Build and maintain relationships with customer’s points of contact. 📍Achieve KPI targets on “First Time To Respond” and “Time to Resolution”

Requirements

📍3 years experience in the same or a similar position 📍Excellent professional communication skills (You’ll be jumping on calls with high profile accounts and leading these conversations). 📍Good Web3 tech know-how, specifically around blockchain infrastructure, smart contracts and javascript. 📍Ability to understand and troubleshoot complex technical issues 📍Fast learner: Ability to pick up new complex tech problems e.g rollup-related topics, at pace 📍Responsibility: Eager to have a lot of responsibility e.g managing key accounts 📍Technical degree 📍Fluent in English