About the company
Creating a culture of collaboration in the U.S. From Austin and Atlanta to Highlands Ranch and our space in Mission Rock, our coast-to-coast hubs offer benefits, amenities and flexibility that complement each office, itās vibe and the unique people.
Job Summary
Essential Functions
šDefine the end-to-end service experience for a client, and develop necessary documentation to educate Client Services and ensure they have the necessary artifacts to educate and execute the strategy with clients šFor new products and initiatives, incubate onboarding and implementations, create SLAs and implementations blueprints, establish ongoing support and client optimization blueprints to be utilized by regional Client Services teams and global Client Care organization. šDefine strategic plan to migrate support to wider Client Services teams with a focus on operational efficiency, scalability, and consistency šEngage with Product to provide input to design, development, implementation, client engagement and support process with regional feedback and a client lens šDevelop strong partnerships with Global Product, Regional Client Services, and Technology teams to be recognized as a key contributor to their success šBecome Growth & Data products subject matter expert in Client Services including knowledge of the processing requirements, APIs, implementation guides, client integration options, deployment, and post-production support
Basic Qualifications:
š8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
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