About the company
About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!
Job Summary
What You’ll Do
📍Be the first point of contact and advocate for our customers 📍Handle customer inquiries via omni-channel communication (phone, chat and email) and process applications with exceptional customer service – and ideally leading to improved brand recognition, loyalty, and referrals 📍Educate customers on Figure and our products with knowledge and enthusiasm 📍Gather and share key insights that assist in improving Figure’s products, services, and customer experience generally 📍Provide technical support and troubleshooting with patience – whether it’s a glitch or a customer needing help navigating our digital processes 📍Participate in company sponsored training and licensing programs to expand your skillset and the team’s overall capabilities 📍Contribute to an exciting and vibrant office environment and team dynamic
What We Look For
📍1+ years in a customer facing role
📍BA/BS from an accredited university (preferred)
📍Proven background in being a dependable and reliable team player
📍Flexibility and adaptability to ongoing refinements in process and structure
📍Confident, friendly, and compassionate communication skills
📍Able to pass the Figure and state required background check
📍Successfully complete the required compliance trainings
📍A positive and problem-solving approach to customer service
📍Ability to instill trust and rapport with prospects and customers
📍Process-driven organizational skills
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
