In this role, you’ll:

📍Partner with sales representatives to understand deal context and assist with quote to order process, including quote edits and approvals, order booking preparation, submission, and issue resolution 📍Provide comprehensive operational support for Chainalysis’ Salesforce instance and related third party application integrations 📍Offer Salesforce subject matter expertise and guidance to Revenue and Revenue Operations teams 📍Communicate and collaborate across key stakeholders, including Revenue, Customer Success, Services, Legal, and Finance in support of an efficient and accurate deal process 📍Proactively identify and lead efforts to improve processes, tools, and automation to increase the effectiveness of deal/order processes and drive appropriate urgency on deals 📍Maintain a clearly documented record of requests and contribute to Deal Operations’ playbook to create consistent and repeatable global processes 📍Create, maintain and innovate with respect to an ongoing knowledgebase of common issues arising during deal cycles 📍Function as point of contact and subject matter expert for Sales on deal pricing matters and questions related to common customer requests regarding deviations from Chainalysis standard operational processes, infosec standards, and SLA/engineering positions

We’re looking for candidates who have:

📍A Bachelor’s degree in Finance, Accounting, or related field, or equivalent work experience 📍A background in SaaS deal desk, sales operations, sales support, and/or deal support with proficiency in quoting processes 📍Built strong, cross-functional working relationships with growth SaaS Sales organizations along with finance, legal, product and commercialization teams 📍Excellent written and verbal communication skills, along with the ability to clearly and concisely present complex information to internal and external stakeholders 📍Proficiency with Salesforce and GSuite