About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll Be Doing:
📍Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media. 📍Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc. 📍Maintaining a working knowledge of company products to effectively communicate with customers. 📍Creating and maintaining strong relationships with company partners and external stakeholders. 📍Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
What We Look For In You:
📍A diploma in finance, customer service, or a related field. 📍A minimum of 2 years' experience as a social media agent, customer service, or a similar role. 📍Excellent command of spoken and written English AND Portuguese. 📍Ability to work independently in a fast-paced environment. 📍Willingly to work according to given schedule to support 24x7 operations. 📍Strong people skills: Ability to navigate difficult situations and stay calm under pressure. 📍Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making. 📍Excellent time management: ability to multi-task to solve issue for Customers, while managing time. 📍Quick learner: ability to ramp up quickly and act on feedback constructively.
