About the company
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Job Summary
What does a day in the life as a Sales Manager look like?
šPossess a comprehensive knowledge of the organizationās offerings šOversee pre and post client onboarding support activities while safeguarding client satisfaction šContribute to strategic decision-making processes and help drive business growth šPlan thoroughly, setting sales goals, analyzing performance data, and making forecasts for assigned accounts with sales accounts, in collaboration with the leadership team šCreate and execute a strategic sales plan to ensure objectives are met consistently and with integrity šIdentify and ensure training needs are met by collaborating with cross-functional teams šMonitor and analyze sales data, manage budgets and resources, and coordinate with other function groups with the intention of achieving the company objectives šImprove sales teamsā performance by continually coaching and developing Sales Coaches šEnsure all sales teams have regular sales audits with measurable objectives šAdhere to company policies and procedures šMeet or exceed performance targets for related KPIs šContinuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules šCollaborate with other departments as needed šMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all times šPerform other duties as assigned
What are the required qualifications for a Sales Manager?
šMust have high school diploma or equivalent š10+ years of call center experience šProven work experience as a sales leader with successful sales initiatives šExperience in customer relationship management šExperience in sales forecasting and processing šExperience in managing training needs šExcellent communication, interpersonal and organizational skills šProven success with sales lifecycle process šAbility to work well under pressure