About the company
Decentraland is the world’s first fully decentralized, Ethereum blockchain-based virtual world, built, governed and owned by its users. It’s a truly unique ecosystem with its own decentralized autonomous organization, currency, marketplace and system of property – and it’s growing fast! New creations are added daily by creators who use proprietary developer tools to make games, puzzles, scenes, artworks – whatever their imaginations allow. Via their personal avatars, users attend live music events, conferences, exhibitions, dance parties and other experiences every day of the year. What began as a proof-of-concept for assigning ownership of digital real estate to users of a blockchain is now an immersive, ever-expanding and richly detailed metaverse, where anything is possible. Check it out at: http://play.decentraland.org/
Job Summary
Key responsibilities:
📍Respond to questions and issues from the Decentraland's community of Players and Creators across different channels like • • • Chat, Email and Social Media 📍Content moderation over the Social Media channels 📍Collaborate with Development teams on issue escalation and resolution 📍Suggest improvements to the Support's team Knowledge base and processes 📍Provide insight to the Support team's management on Players and Creators sentiment and feedback 📍Provide excellent service in accordance with the set KPIs and Support processes 📍Proactively engage with Players on the platform in an effort to increase Players retention 📍Familiarize yourself with Decentraland's platform, tools and documentation
Requirements:
đź“Ť 2 years of Support experience đź“ŤKnowledge of Web 3 / Blockchain space đź“ŤFluent in English, both speaking and writing đź“ŤComputer knowledge and troubleshooting skills đź“ŤExcellent communicator đź“ŤWorking on shifts, Monday-Sunday
