Responsibilities:

📍Serve as a dedicated advisor to platform and fintech clients, helping them navigate and optimize their use of BitGo’s offerings. 📍Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction. 📍Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value. 📍Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements. 📍Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes. 📍Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities. 📍Collaborate closely with the Sales team to identify and execute opportunities for growth, including renewals and upsells. 📍Work with Solutions Engineering to ensure seamless onboarding and activation of new accounts, setting them up for long-term success. 📍Act as a bridge between customers and internal teams, translating feedback into actionable product improvements. 📍Proactively manage potential risks by monitoring customer health metrics, addressing challenges early, and mitigating churn. 📍Offer expert guidance on deployment strategies and best practices across various communication channels, including in-person meetings, video calls, and digital messaging platforms.

Skills & Experience:

📍4+ years of experience in account management, customer success, or a similar role within technology or financial services. 📍Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant. 📍Strong analytical skills to interpret customer data and translate insights into actionable strategies. 📍Experience managing high-value customer portfolios ($2M+ ARR) and successfully driving expansion and renewal opportunities. 📍Ability to create structured success plans and track progress toward key business outcomes. 📍Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders. 📍Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions. 📍Project management expertise, ensuring effective execution of initiatives that drive customer success. 📍Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus.

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.