About the company
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Summary
You will:
đź“Ťpartnerships through detailed and proactive account management đź“ŤConduct research/investigation into specific payment issues and collaborate cross-functionally with internal stakeholders to resolve operational and payment issues Provide operational support for marketing activities đź“ŤTranslate technical changes to internal stakeholders to ensure compliance with upcoming network release requirements đź“ŤSupport the wider payments team to operationalize and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure that will future proof Square's business and ensure resiliency đź“ŤManage challenging situations with partners to successful resolution while knowing when it is appropriate to escalate a situation đź“ŤManage our analysis and monitoring tools to ensure that we drive operational excellence in everything that we do đź“ŤSupport our external program management efforts to drive analysis and problem solve with card networks, banks, and industry partners to maximize benefits to Square and our customers while driving down inefficiencies and cost
Qualifications
đź“Ť4+ years of experience and solid understanding of the payment industry and its current evolution both domestically and abroad. Prior experience at a global payments network or acquirer or issuer strongly preferred đź“ŤAbility to work cross functionally and interact at all levels with diverse roles including engineers, business partners and executive leadership to achieve strategic results đź“ŤFamiliarity with data pertaining to merchant, acquirers, networks and gateways đź“ŤClear written and verbal communication and presentation skills đź“ŤThe successful candidate will have a demonstrated ability to deal with ambiguity; think strategically and analytically about business, product, and technical challenges; as well as earn trust with and influence others. A strong sense of ownership, drive to have an impact, and entrepreneurial spirit are musts
