About the company
Public is an investing platform that allows people to invest in stocks, ETFs, treasuries, crypto, art, collectibles, and more – all in one place. Public’s platform helps people be better investors with access to custom company metrics, live shows about the markets, and real-time analysis. Members control how they invest with a suite of powerful tools, and get insights from a community of millions of investors, creators, and analysts. Since 2019, Public has raised over $300 million. Investors include Accel, Tiger Global, Will Smith's Dreamers VC, The Chainsmokers' Mantis VC, and Shari Redstone's Advancit Capital, as well as renowned figures in business and culture, like Maria Sharapova, Tony Hawk, and NYU Stern professor Scott Galloway.
Job Summary
What you’ll do:
📍The Public Customer Experience team is actively seeking a highly motivated and licensed Member Support Specialist to join our dynamic team and deliver exceptional service to our valued members. You will be interacting with members across a variety of support channels, such as email and chat. As a licensed finance professional, you will serve as a subject matter expert, providing accurate and comprehensive information about Public's features, products, and services. Your expertise will ensure that our members are well-informed and can confidently navigate their Public accounts. In addition to addressing member inquiries, you will collaborate closely with cross-functional teams, including Legal, Operations, and Compliance, to efficiently resolve member issues and concerns. You will also work hand-in-hand with Product and Engineering teams to share valuable member feedback and insights, actively advocating for feature requests and experience enhancements that will further improve our members' overall satisfaction.
What we’re looking for:
📍4+ years of experience in financial services and fully licensed, with 7 and 63 (or) series 7 and 66. 📍High degree of comfort or ability to learn and leverage technology 📍 Professionally develop yourself and others to meet the evolving product needs and service needs of members. 📍Commitment to providing the best possible service and ensuring positive experiences for prospective and current members. 📍Highly Independent and creative problem solver. 📍Leverage your deep financial industry expertise and Public’s best-in-class technology to drive innovative solutions in a fast-paced environment. 📍Fixed Income, Bonds, and/or IRA experience preferred.
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
