Responsibilities:

📍Build and nurture strong relationships with clients, serving as their main point of contact. 📍Lead and support a team of Customer Success Managers, providing guidance and mentorship to ensure high performance. 📍Develop and execute customer success strategies to enhance client satisfaction and retention. 📍Monitor and analyze key performance metrics to assess team and individual effectiveness. 📍Oversee client onboarding processes and conduct training sessions to ensure successful product adoption. 📍Proactively gather client feedback and work closely with internal teams to address issues and improve overall customer experience. 📍Handle escalated client issues with professionalism and urgency, ensuring swift resolution. 📍Drive customer renewals and identify opportunities for upselling additional products or services.

Requirements:

📍Bachelor's degree in Business Administration, Marketing, or a related field. 📍4-5 years of proven experience in customer success, or a similar role, preferably within a US-based product company. 📍Strong leadership skills with demonstrated experience in managing and motivating teams. 📍Excellent communication and interpersonal abilities, with a customer-centric approach. 📍Analytical mindset with the ability to interpret data and derive actionable insights. 📍Proficiency in CRM software and other relevant tools. 📍Problem-solving skills and the ability to thrive in a fast-paced environment. 📍Empathy and a genuine desire to help clients succeed.