Responsibilities:

📍Engage and build relationships with our players across numerous community platforms including Discord, Epic, Steam, Reddit, TG and more. 📍Provide timely responses to community posts and reviews on Steam and Meta platforms, answering support needs for all of our IPs 📍Develop and implement strategies to attract new members to our Discord community 📍Provide timely responses to the community on Discord, answering support needs, general engagement, and sharing information 📍Work closely with our mod team to ensure common community issues are being surfaced and addressed 📍Be the primary representative for our live-service game to the community, being the voice to the player, sharing information, updates and collecting feedback 📍Analyze community conversations weekly, creating a feedback strategy and system loop between our community and internal stakeholders to relay valuable input to improve brand offerings 📍Work closely with our Social Media Manager and Marketing Directors to align on marketing initiatives, sharing information with the community and driving engagement with our brand 📍Coordinate and participate in Community Play Days and Community driven Q&As on a bi-weekly and quarterly basis 📍Refresh the community guidelines ensuring adherence to the Seddworld brand 📍Confidently monitor and moderate community conversations ensuring adherence to community guidelines 📍Develop community engagement and growth performance metrics, providing weekly performance analysis and reporting on player sentiment, community health and growth with strategies to overcome any setbacks

Requirements

Required Skills/Abilities: 📍Deep understanding of community management platforms and ecosystems 📍Exemplary product and brand communications, copywriting, and creative writing skills 📍Outgoing and proactive in connecting with the community to build relationships 📍Knowledge of the video game landscape, with focus on web3 games and its nuances 📍Organized self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs, while working in a team environment 📍Ability to aggregate and analyze data, communicating key learnings cross-functionally 📍Must have excellent communication, time management, relationship building, conflict management, and organizational skills 📍Must have the ability to give and receive constructive feedback 📍Should be able to multi-task and to adapt easily to change 📍Positive, professional, collaborative, and flexible attitude