About the company
The Binance Exchange is a leading cryptocurrency exchange founded in 2017 in Hong Kong. It features a strong focus on altcoin trading. Binance offers crypto-to-crypto trading in more than 600 cryptocurrencies and virtual tokens, including Bitcoin (BTC), Ether (ETH), Litecoin (LTC), Dogecoin (DOGE), and its own token Binance Coin (BNB).
Job Summary
Responsibilities
đź“ŤAcquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients) đź“ŤExpanding the relationships with existing customers by sustained communication, understanding of their needs đź“ŤBuilding key customer service processes and systems, formulating management rules, and tracking the status of key customers đź“ŤAnalysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions
Requirements
đź“ŤAt least 3-5 years working experience in sales and client services function with international financial background in banking, investments, etc đź“ŤClient portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks, etc đź“ŤStrong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure đź“ŤPassionate about crypto. Industry experience would be of an advantage đź“ŤFluency English and a native language is preferred
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