Job Responsibilities

📍 Leads all aspects of project scope and timeline creation and tracks project progress closely. 📍Coordinates and attends meetings and working sessions for team members and customers. 📍 Leads customer meetings via video and voice calls, encouraging active participation. 📍 Understands escalation paths and actively resolves project issues. 📍Interprets contracts to ensure compliance with company legal obligations. 📍 Manages daily customer-facing interactions primarily through Teams/Zoom calls and emails. 📍Contributes to prioritizing and managing projects for efficient use of Delivery team skill sets. 📍 Delivers clear and concise communication using Keyfactor’s conversational flow and technical terminology. 📍 Develops processes and procedures to create scalable standards. 📍 Creates processes and procedures to establish standards supporting scalability. 📍 Acts and speaks on behalf of the company, making independent decisions as needed. 📍 Contributes to customer satisfaction, leading to referenceable accounts.

Minimum Qualifications, Education, and Skills

📍Bachelor’s degree in Business Administration, Project Management, or related field; or equivalent experience. 📍 Proficient in project management methodologies and practices. 📍 In-depth understanding of the industry, company processes, and job-specific methodologies. 📍Average experience interacting with 3rd party reseller/service providers/partners. 📍 Demonstrated ability to independently lead projects of low to mid-level complexity. 📍 Strong problem-solving and decision-making skills. 📍 Effective stakeholder management skills. 📍 Proficiency in project management software (e.g., Microsoft Project, JIRA, Asana, Smartsheet, Mavenlink/Kantata, etc.). 📍 Ability to work independently, mentor junior team members, and contribute to process improvements. 📍Ability to handle multiple projects simultaneously under tight deadlines. 📍Capacity to mentor and support junior team members.