Your mission will involve:

📍Hire, mentor and scale a team of talented Investigators to develop their technical skills and contribute to a high-quality and high performing team. 📍Governance and reporting in respect of team performance, progress tracking, service level agreements, key risk indicators, quality assurance and operational metrics; 📍Drafting and implementing standard operating procedures and company policies; 📍Develop strategic approaches for optimizing the fraud triage process, including refining rule sets and adjusting priorities. 📍Supporting the Anti-Fraud Manager in the planning and oversight of day to day team tasks; 📍Creating, implementing and managing role based training; 📍Responding to incoming queries from our banks, payment partners and other Lunauts pertaining to fraud 📍Reviewing accounts and transactions for potentially fraudulent activity and take quick, decisive action; 📍Proactively identifying and monitoring fraud patterns; 📍Manage time sensitive workflows across competing priorities; 📍Interact with customers to understand unusual account activity; 📍Provide investigative support for various teams; 📍Identify areas of improvement in Luno’s products to ensure our continued customer security; 📍Work with a high degree of independence; 📍The ideal candidate will have the following essentials: 📍University degree from a recognised tertiary institution 📍Experience in leading a high-performance team 📍Proven experience in a Financial Crime role within financial services, retail or a commercial environment 📍Passionate about Bitcoin and other cryptocurrencies 📍Strong desire to learn new information and techniques in a constantly evolving field 📍Entrepreneurial, strong sense of responsibility and very high level of integrity 📍Excellent interpersonal, communication and negotiation skills 📍Ability to take charge in critical situations and work on resolving problems 📍An existing, valid work permit for South Africa, if you’re not a South African citizen

In the first 3 months you will:

📍Learn about Luno, cryptocurrencies and how we work 📍Identify the risks and opportunities within the team and develop a road-map for the team 📍Manage performance