Some of your key responsibilities in this role will include:

📍Outbound & Inbound Calling: Proactively connect with customers through phone calls, establishing yourself as a trusted advisor on the features of our platform. 📍Build Relationships: Engage with customers via phone, email and live chat to build strong relationships and ensure their satisfaction. 📍Troubleshoot and problem-Solve: Identify and address customer needs, resolving any issues or challenges to ensure they have a great experience with Swyftx. 📍Document Interactions: Accurately document all customer contact and enquiries in the CRM system. 📍Collect Feedback: Capture customer feedback and share insights with the Product and Marketing teams to drive continuous improvement. 📍Continuous Learning: Stay up to date with the latest developments in the Swyftx product and platform, applying this knowledge to enhance customer interactions and support.

To ensure success in this role, you should possess:

📍Experience in cryptocurrency, paired with a strong understanding of financial markets. 📍Confidence and proficiency in outbound and inbound calling, with a proven ability to build rapport over the phone. 📍Exceptional verbal and written communication skills, with the ability to adapt your > 📍The ability to quickly and effectively identify opportunities that add value for customers. 📍Strong multi-tasking and prioritisation skills in a fast-paced, high-pressure environment.