About the company
Easygo is the Australian powerhouse behind some of the worldās fastest growing online brands including Kick and Stake At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
Job Summary
Main Duties and Responsibilities:
šRespond to customer inquiries and requests in a timely and professional manner via chat šResolve customer issues and complaints, offering solutions and following up to ensure satisfaction šRespond to customer inquiries in both English and Japanese, with fluency in both languages šKeep up-to-date with product information and company policies to accurately assist customers šMaintain customer data and communicate effectively with internal teams as needed šContinuously strive to improve the customer experience by providing feedback and suggestions for process improvements šWork a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days
It would be a bonus if you also had (Desirable skills):
šSports & Gambling knowledge advantageous Cryptocurrency knowledge would be advantageous šProficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom šAustralian work rights are preferred.
