What You Will Do

📍Deliver unparalleled customer service to our global clientele by strictly adhering to our service procedures. 📍Collaborate with Sales Team and coordinate with Procurement and Product Development teams on various projects 📍Strive for continuous improvement and maintain exceptional levels of customer satisfaction by promptly and accurately responding to customer inquiries. Tasks may include preparing tender submissions, samples, presentations, calculations, and quotations 📍Take initiative in creating and managing project plans, providing routine updates to the Sales Team and the Customer Service Manager 📍Oversee the issuance of Sales Orders, track new orders, and monitor forecasts and deliveries until project completion 📍Follow up on customer payments 📍Address customer complaints and ensure they are resolved promptly and to the customer's satisfaction

What You Will Need

📍Possession of a degree, ideally in Business Administration, Supply Chain, or a related field 📍Between 2-4 years of professional experience in customer service, merchandising, or sales support within global trading companies. Fresh graduates may also apply and will be considered for a Junior CS Officer role 📍Displays confidence and an extroverted personality, with excellent team collaboration and interpersonal skills 📍Thrives in a fast-paced working climate, demonstrates organization and effective time management 📍Eager to learn and carries a strong sense of duty 📍Attention to detail, solution-oriented mentality, strong interpersonal communication abilities, and a team-oriented mindset 📍Superior proficiency in written and spoken English, and fluency in Cantonese and Mandarin is required 📍Skilled in MS Office tools including Word, Excel, Chinese Word Processing and PowerPoint