Role

📍The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right. 📍Interact with buyers and sellers with a customer first attitude ensuring a positive experience 📍Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner 📍Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users 📍Work with other departments to troubleshoot, research and resolve open questions 📍Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

📍Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. 📍A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background: 📍2+ years of support experience handling email and/or chat services. Weekend availability required 📍Fluent in English and French, with an understanding of the French Market 📍Understanding of Ecommerce and Marketplace operations 📍Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. 📍Obsession with customers / being customer first / serving customers 📍Proactive problem-solver and process-improver 📍Knowledge of Collectibles is a plus 📍Bachelor's degree preferred 📍Previous start-up experience is a plus