About the company
Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We've built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide. The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT. Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations. Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.
Job Summary
Responsibilities:
📍Answer customer questions for our growth and free tier users on discord. Tackle and troubleshoot questions related to 📍Billing and Accounts 📍Alchemy APIs, SDK and core RPC services our tutorials and docs 📍Onboard and familiarize new users in our discord 📍Look at user's code and provide feedback or help debug issues 📍Obsess over customer experience 📍Consistently find ways to improve discord experience 📍Identifying and relaying customer feedback to relevant teams 📍Documentation team for Doc updates 📍Product teams and Devrels for Product feedback 📍Building close relationships and trust with consumers through open and interactive communication
What We're Looking For:
📍Candidates must be located in the APAC (Asia-Pacific) region to be considered for this position 📍Computer science degree or software engineering experience 📍1+ years of experience in customer support or working closely with customers 📍Excellent communication and presentation skills 📍Good knowledge of technical concepts including knowing how to program in at least 1 programming language 📍Ability to multi-task, prioritize, and manage time effectively 📍Ability to learn things quickly 📍Interest in technology, blockchain, crypto 📍Experience with blockchain a large plus 📍Founded a company or built side projects, a plus
