Job Summary: The Client Onboarding Manager will be responsible for operations of Client Onboarding of Liminal, with a specific focus on customer onboarding in the digital and fintech environment and sound Client suitability assessment experience. This role requires a comprehensive understanding of financial regulations, AML/CFT Laws of the country, and the ability to ensure Liminal’s adherence to these requirements.

📍Client Onboarding Manager plays a critical role in shaping the initial client experience and laying the foundation for successful long-term relationships with the company. They must possess strong communication, organizational, and problem-solving skills, along with a customer-centric mindset and a dedication to delivering exceptional service. 📍Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, preferences, and expectations. 📍Onboarding Process Management: Develop and implement efficient onboarding processes to ensure seamless integration of clients into the company's systems, products, and services. 📍Project Coordination: Coordinate cross-functional teams to deliver onboarding projects within specified timelines and budget constraints. 📍Client Training and Support: Provide training sessions or materials to clients to familiarize them with the company's offerings and ensure they can utilize them effectively. 📍Risk Management: Identify potential risks during the onboarding process and implement strategies to mitigate them, ensuring compliance with regulatory requirements and company policies. 📍Problem Resolution: Address any issues or concerns raised by clients during the onboarding process promptly and effectively. 📍Performance Tracking: Monitor and evaluate the success of the onboarding process, collecting feedback from clients and internal stakeholders to continuously improve procedures. 📍Documentation and Reporting: Maintain accurate records of client interactions, onboarding progress, and any relevant documentation. Prepare regular reports for management on key metrics and outcomes. 📍Product Knowledge: Stay updated on the company's products, services, and industry trends to effectively communicate value propositions to clients. 📍Client Retention: Work closely with sales and account management teams to ensure a positive onboarding experience contributes to client satisfaction and long-term retention. 📍Continuous Improvement: Proactively identify areas for process improvement and implement solutions to enhance the efficiency and effectiveness of the onboarding function.

Requirements

📍Candidate would have 3 to 5 years of overall experience with hands on experience in Client onboarding . 📍Experience in financial regulations, AML/CFT Laws of the country. 📍Good Communications Skills.