What You Will Do

📍Assess a range of different questions & issues that platforms users bring to you, categorising them based on whether they are technical or related to how platform is being used 📍Assess severity of any issues impacting platform, prioritising accordingly and linking to our global product team to resolve the issue efficiently and with minimal impact to end users. 📍Understand the role that customer-data plays in helping the stakeholder make decisions through the platform. 📍Know how the platform can be used to answer the stakeholder’s business questions and field basic questions in a way that upskills end users. 📍Builds strong relationships with Platform users across the banners, categories & support functions. 📍Supports the rollout of a structured training program with close collaboration with the stakeholder’s Learning & Development department. 📍Help in the development of a library of content that Platform users can use to supplement their training.

What You Will Need

📍Bachelor’s Degree in Business, Information Technology, Computer Science or equivalent 📍Retail experience or experience with data-focused products is advantageous 📍User Engagement or Customer Support experience beneficial 📍Strong communication and stakeholder management skills, being able to manage priorities between different business areas 📍Experience operating in a fast-paced environment, and helping to drive business change 📍Ability to work effectively both independently and collaboratively within a team 📍Fluency in Cantonese, Mandarin and English 📍Less experienced candidate will be considered as Client Engagement Executive