Responsibilities:

📍Lead, mentor, and manage a team of professional services engineers accountable for a diverse range of products. 📍Foster a high-performance culture by empowering your team, promoting growth, and supporting career development. 📍Oversee all technical aspects of partner onboarding operations, including planning and managing successful launch and operational cycles. 📍Collaborate cross-functionally to troubleshoot and resolve technical issues across our products and services. 📍Drive end-to-end technical projects by facilitating effective collaboration between different departments. 📍Act as a customer advocate internally, working closely with product management, data, R&D, business, and sales teams to ensure successful project delivery. 📍Provide valuable input into product development and prioritization based on partner feedback, business needs, and identified improvement opportunities. 📍Design, develop, and maintain internal tools to enhance operational efficiency for the Professional Services team and other departments.

Requirements:

📍Proven experience as a Professional Services or Technical Account Management team leader, preferably within an ad-tech industry. 📍Strong understanding of internet and mobile technologies, including expertise in: REST APIs, HTTP, JSON, XML 📍Server to Server, Client to Server Integrations 📍Debugging tools such as Fiddler, Charles, Postman 📍Advanced proficiency in SQL and Microsoft Excel to analyze large-scale data and write complex queries.

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