Background and experience:

📍Experience as a IT Support Lead/Desktop Support Manager/Helpdesk Manager or as a leader in a technical support role. 📍Excellent customer service skills 📍Proven examples of managing key internal/external clients within a technical role 📍Strong hands-on technical background. 📍Excellent analytical, organizational and troubleshooting skills. 📍Ability to work under pressure. 📍Excellent leadership and people

Competencies and Personality:

📍Cultural Fit: Demonstrate a strong cultural fit within the organization, aligning with our values and contributing positively to our workplace culture. 📍Empowering Leadership: Lead by giving ownership rather than micromanaging, fostering a collaborative and autonomous team environment. 📍Organizational Excellence: Exhibit excellent organizational skills, leading by objectives, measuring progress, and continuously improving processes. 📍Communication Skills: Possess excellent written and verbal communication skills, enabling effective interaction with team members and external partners. 📍Self-Starter: Take initiative and proactively address challenges, displaying a strong sense of self-motivation and responsibility. 📍Team Management: Have prior experience in managing support for helpdesk teams, guiding them toward success. 📍MDM Software Proficiency: Be experienced in using Mobile Device Management (MDM) software to administer company laptops remotely. 📍Cybersecurity Focus: Maintain a strong commitment to cybersecurity, understanding and implementing best practices to protect our organization's data and systems. 📍External Provider Management: Effectively manage external service providers, ensuring they meet our standards and deliver value to the organization.