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Worldcoin
IT Support Specialist
atĀ Worldcoin
5 months ago | 247 views | 2 applications

IT Support Specialist

Full-time
Argentina

About the company

Worldcoin is building the world's largest identity and financial network to serve as a public utility, giving ownership to everyone. We aim to create universal access to the global economy regardless of country or background, accelerating the transition to an economic future that welcomes and benefits every person on the planet.

Job Summary

Technical Support:

šŸ“Assist the user requests with tickets or hands-on support, troubleshoot issues, and provide timely resolutions for hardware, software, and network-related problems. šŸ“Assist with the setup, configuration, and maintenance of devices, including laptops, printers, and mobile devices. šŸ“Experience with any of the major MDM solutions like Kandji, Jamf Pro, Intune šŸ“Understanding of the principle of ADE and Apple Business Manager for device enrollment šŸ“Provide support for all the upcoming issues and requests coming from our main offices: i.e. Buenos Aires, other countries in LATAM, and San Francisco. šŸ“Upkeep our internal assets and track them accordingly using our Asset management system šŸ“Help the team with administrative tasks like invoice collection, asset purchases, and proper inventorization. šŸ“Administer and upkeep the video conferencing system using Neat as our main video conferencing technology šŸ“Take care of the Onboarding process for the LATAM and US region. Purchase hardware, accessories, and devices for your main office in Buenos Aires

User Training and Documentation:

šŸ“Provide training and guidance to users on the effective use of technology and software applications. šŸ“Develop and maintain documentation for IT processes, procedures, and troubleshooting guides within our Notion workspace

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