Job Description:

📍The on-site Lab Support person will provide lab desktop/laptop, server, network support in R&D environment. 📍This includes supporting R&D remote offices in United States. 📍The lab support will respond to user's telephone calls, walk-up and/or e-mail messages regarding computer software or hardware problems and resolve the problem. 📍The Lab Support person will also repairs, installs and modifies computer software and hardware at sites users are located which may include IT equipment and services in conference rooms. 📍As a member of the Lab Support team you will be required to participate in a rotating on-call team for after-hours and weekend/holiday support team which could include having to show-up on-site to after-hours and weekend/holiday to respond to IT Service Delivery issues.

Essential Job Duties:

📍Install and configure PC’s, Linux and Mac’s, printers and peripherals within established standards and guidelines 📍Install new hardware and software upgrades requested from users 📍Manage R&D lab assets using RFTrack asset system 📍Analyze and solve technical problems by using problem-solving skills 📍Conduct analysis and troubleshooting via telephone, email and using remote assistance 📍Resolve technical problems with computing equipment and software 📍Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites 📍Create and update Microsoft-based OS and Linux Image 📍Provide technical support for IT services in conference rooms 📍Assist employees in company events, such as exhibits and show case development product 📍Install and perform maintenance on proprietary system/s 📍May be asked to lead Projects and/or technology evaluations and make recommendations to Management team 📍Able to travel up to 20% to remote offices