About the company
We are looking for candidates to join the team of our new AA pc/console project. As Roof Stacks, we have implemented innovative projects since our establishment in 2015. Our mission is to become a global player in our areas of expertise that includes: tourism systems, augmented reality, game development and financial technology. While the development of our GoArt project continues rapidly, we are starting a new AA PC/Console game. Our project, is going to be published by a large media organization. We have a team that has been working together for a long time, has a common climate and a development language. We have a talented art team that has been involved in large projects before and has been working together for a long time. If you want to take part in such an exciting project, you should know that we are waiting for you with excitement!
Job Summary
Responsibilities:
📍Monitoring the performance of the Helpdesk team and providing coaching. 📍Adhering to SLA timelines and regularly reporting them. 📍Collaborating with the IT Infra team. 📍Managing the Helpdesk team and operations 📍Improving the support processes for our users and creating documentation for them 📍Ensuring the effective resolution of incoming issues and managing internal escalation processes 📍Managing the onboarding and offboarding processes 📍Managing and tracking the inventory system, ensuring it is kept up-to-date
Qualifications:
📍At least 2 years of experience in Helpdesk management 📍Strong knowledge in providing support to users 📍Strong communication and leadership skills 📍Knowledge of managing the ticket system through the application in use 📍Proficient in reading and understanding technical documentation in English 📍Ability to adapt to the growing and dynamic company environment and operations
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
