Responsibilities

📍Merchant Risk Assessment: 📍Analyze merchant applications and fees to determine creditworthiness and potential risks. 📍Pull and interpret consumer credit reports, making informed underwriting decisions. 📍Communicate effectively with sales support to address any application concerns. 📍Onboarding Efficiency: 📍Manage the daily queue and workflow, prioritizing tasks to meet deadlines. 📍Process incoming tickets from specified distribution groups (e.g., [email protected], [email protected]). 📍Enter complete application data into proprietary databases with zero errors. 📍Assist in queue management and workload balancing across the ops team. 📍Communication & Collaboration: 📍Partner with sales support to ensure seamless onboarding experiences for merchants. 📍Keep stakeholders informed with accurate updates and progress reports. 📍Assist in training new team members and contribute to team meetings. 📍Provide timely and helpful support during escalated calls and emails. 📍Additional Tasks: 📍Upload paperwork and tickets to Titan and apply relevant tags. 📍Process shell accounts and addendums, ensuring compliance. 📍Complete daily reporting, including high-risk ticket identification. 📍Assist with account holds, conditional approvals, and phone queue monitoring. 📍Manage order placements for equipment and licenses across all brands. 📍Perform verifications (Bank, Fraud Alert) and contribute to monthly reports. 📍Handle verification queue management, site inspections, and manual ACH hold releases. 📍Contribute to data gathering and command error tracking. 📍Be a point of contact for rushes and assist with managing high workloads.

Qualifications

📍High school diploma or equivalent (associate's degree preferred). 📍Proven experience in a fast-paced, customer-centric environment. 📍Demonstrated proficiency in Microsoft Office Suite and Google Suite. 📍Excellent attention to detail and accuracy with strong analytical skills. 📍Effective communication and interpersonal skills, both written and verbal. 📍Time management skills and the ability to prioritize multiple tasks simultaneously. 📍Self-motivated and independent with a proactive problem-solving approach.