Create New Account
Sign up to continue searching for suitable jobs in Web 3.0

OR
Terms of Use
Already have an account?

Log In to Your Account
Log in to continue searching for suitable jobs in Web 3.0

OR
Don’t have an account?
Figure
Training Manager
at Figure
5 months ago | 120 views | 1 applications

Training Manager

Full-time
Charlotte
Per year
$70,000 To $88,000

About the company

About Figure Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!

Job Summary

What You’ll Do

📍Develop, implement, and continuously improve training programs for contact teams across all communication channels. 📍Design and deliver onboarding programs to ensure new hires receive comprehensive training on company policies, procedures, products/services, and customer service skills. 📍Collaborate with Operations, Quality Assurance, Recruiting and Human Resources teams to identify training needs and development 📍Lead and manage a team of Training Specialists providing guidance, training, and performance feedback aligned with business objectives and performance metrics. 📍Oversee the utilization of instructional design principles and creation of engaging and effective training materials, including manuals, presentations, e-learning modules, and job aids. 📍Oversee training sessions, workshops, and simulations led by Training Specialists to educate contact center staff on effective communication techniques, customer handling strategies, and system usage. 📍Conduct training sessions, workshops, and simulations as needed to educate contact center staff on effective communication techniques, customer handling strategies, and system usage. 📍Monitor and evaluate the effectiveness of training programs through assessments, feedback surveys, and performance metrics analysis. 📍Provide coaching and feedback to trainers and trainees to ensure continuous improvement in training delivery and performance. 📍Stay informed about industry trends, best practices, and technologies related to contact center operations and training methodologies. 📍Collaborate with IT and operations teams to ensure training materials and systems are up-to-date and accessible for training purposes.

What We Look For

📍Bachelor’s degree in Business Administration, Education, Communications, or a related field. 📍Minimum 3 years of experience in training and development, with a focus on contact center operations and omni-channel customer service. 📍Proven experience in designing and delivering training programs, preferably in a fast-paced and dynamic environment. 📍Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques. 📍Excellent presentation, facilitation, and communication skills, with the ability to engage and inspire trainees. 📍Ability to work collaboratively across departments and influence stakeholders at all levels of the organization. 📍Strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously. 📍Proficiency in Google Suite and training software/tools (e.g., learning management systems).

Salaries for similar jobs:

Similar jobs

about 4 hours ago | 4 views | Be the first one to apply
Full-time
New York
$108,000 To $158,000 per year
1 day ago | 21 views | Be the first one to apply
Full-time
France
3 days ago | 44 views | Be the first one to apply
Full-time
San Francisco
6 days ago | 64 views | Be the first one to apply
Full-time
Greece
6 days ago | 67 views | 2 applications
Full-time
Remote
$200,000 To $240,000 per year