Driven, accountable and collaborative Clear and concise writer with a strong command of the English language Creative, self-starter, eager to take initiative and learn new things Appetite for fast-paced work in a dynamic startup with a first-to-market product Proven experience in a highly technical field, such as software development, computer science, or engineering Technology knowledge that helps you engage and have credibility with the product and engineering teams at swxtch.io Firm dedication to the core values of IEX – belief in fairness and transparency in the financial markets

What You'll Do:

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content Work with product managers, solutions architects, product marketing, and engineers to produce and maintain world-class documentation Evaluate current content and develop innovative approaches for improvement Write user-friendly content that meets the needs of the target audience Research, outline, write, and edit new and existing content, working closely with various departments to understand requirements, including meaningful contribution to the swxtch.io Technical Blog Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation Work with product, sales, solutions architect, product marketing, and engineering leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation and technical blogs

You Are:

Bachelor’s degree in relevant technical field or equivalent technical experience 2-4 years’ industry experience as an effective technical writer Proven ability to quickly learn and understand complex topics Previous experience writing documentation, procedural and technical marketing materials for multiple audiences Superior written and verbal communication skills, with a keen eye for detail Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content You are comfortable and familiar with cloud infrastructure and networking technology Able to convey complex concepts in a clear, concise, and consistent manner for a variety of audiences - technical and non technical Values fit (Think Big, Do Good/ Win Together/ Be Gritty/ Invent & Reinvent)

Why You Should Apply:

Comprehensive Benefits New hire stock equity (RSUs) 401K employer match Unlimited PTO 100% coverage for medical, dental, and vision OneMedical membership 16 weeks paid parental leave Wellness Benefits Flexible workplace Employer charity match Learning stipend Commuter benefits Jump Start onboarding program Internal mentor program cross-departmentally Friendly and inclusive workplace culture