Responsibilities:

📍Monitor our systems, to ensure that our payments platform always remains stable and operational. 📍Troubleshoot any issues to understand the root cause and identify solutions. 📍Escalate any internal system faults to the Level 2 support or Shift4 system owners. 📍 Work with our clients to resolve any problems on customers’ side. 📍Accurately log and update all activities and actions within the company CRM (Client Relationship Management) system. 📍Assist our customers via email, chat, or call, with any reported technical difficulties with their payments processing activities. 📍Conduct a full handover at the end of each shift to make sure operational continuity is maintained.

Requirements:

📍 Have a basic understanding of technology or have the desire to learn. 📍Be able to analyse data to identify trends or spot issues. 📍Having previous customer handling experience will be considered as an asset. 📍Have good interpersonal skills for building relationships with at all levels. 📍Take ownership and responsibility for all required duties. 📍Display calmness under pressure and can react quickly and efficiently. 📍Be flexible and able to work with minimal supervision. 📍Familiarity with Kibana will be considered advantageous.