About the company
About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.
Job Summary
What You’ll Be Doing
📍Collaborate with cross-functional teams to identify mutual problems that are impacting internal feedback 📍Conduct in-depth analysis and gather insights to understand the root causes of these issues. 📍Collaborate with engineering and product teams to develop and implement technical solutions effectively. 📍Lead and drive projects aimed at resolving mutual problems, ensuring alignment with company goals and timelines. 📍Facilitate effective communication between product and engineering teams, ensuring a clear understanding of requirements and expectations. 📍Lead the enhancement of our internal feedback mechanism, working closely with stakeholders to gather requirements and prioritize improvements. 📍Leverage your engineering background to understand technical challenges and provide valuable insights to the teams. 📍Proactive, solution-oriented mindset.
What We Look For In You
📍Bachelor's degree in engineering or a related field. 📍Engineering background and a deep understanding of technical concepts. 📍Strong communication skills and the ability to work effectively with diverse teams. 📍Excellent problem-solving and analytical skills. 📍Proven experience (5+ years) as an Engineer or Technical Product Manager, with a successful track record in problem-solving and collaboration.
Nice to Haves
📍Customer Service Product Experience 📍Familiarity with feedback management systems and tools. 📍Product operations & strategy experience 📍Experience in related industry.
