About the company
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
Job Summary
What does a day in the life of a Customer Service Representative look like?
šResponds promptly and professionally to complex customer inquiries via phone, email, or chat šProvides in-depth information about products and services to customers šResolves complex customer issues in a timely and efficient manner šFollows up with customers to ensure that their issues have been resolved to their satisfaction šAdhere to company policies and procedures šMeet or exceed performance targets for related KPIs šContinuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules šCollaborate with other departments as needed šMaintain a positive, empathetic, and professional attitude toward customers and colleagues at all times šPerform other duties as assigned
What are the required qualifications for a Customer Service Representative?
šTechnical support experience (computer troubleshooting) šHelpdesk experience required šMedical Background preferred HIPAA šMust have high school diploma or equivalent šMust be 18 years or older š1 year of previous customer service experience, preferably in a call center environment šStrong communication skills, both verbal and written šProficient in using computers and various software applications