About the company
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Job Summary
Responsibilities
šAs a Supervisor, the individual is responsible for the day to day operations of the Functional Training team as well as the advancement and development of a team of Functional Trainers and Knowledge Specialists. As a Supervisor within the Support Growth and Development department you will be a leader of our mission to provide exceptional training to all Support staff. The Supervisor is responsible for the management of training materials and their enhancements, overseeing the delivery of hands-on training and knowledge advancement exercises, and ensuring user-friendly resources are developed and enhanced to promote a knowledge centered service culture. This position reports to the Manager of Functional Training and Knowledge Content and will work closely with Support, Operations, Learning & Development, and Knowledge Content teams to achieve our goals. šTeam Leadership and Development: šProvide guidance, mentorship, and coaching to the Functional Training and šKnowledge Specialist representatives. šFoster a collaborative and high-performance work environment. Performance Management: šSet clear performance expectations and KPIs for the team, aligned with department objectives. šConduct regular performance reviews and provide constructive feedback for improvement. šIssue Resolution and Escalations: šAssist team members in promptly resolving any issues within content creation or training delivery. šProvide guidance on utilizing available resources and exercising sound judgment. šTraining and Content Development: šConduct regular reviews of training and knowledge content needs to ensure excellent execution of training classes, curriculum updates, and content improvement and implementation. šCommunication and Updates: šEnsure meticulous and timely updating of all relevant communications, tickets, and data. This includes the oversight of the team in actively monitoring and updating new and open tickets within the Growth and Development JIRA boards. šReview and provide guidance on clear and concise updates related to ongoing issue resolution. šCollaboration with Other Departments: šWork directly with other departments and their leadership teams to provide timely solutions for training and knowledge content requests, ensuring seamless cross- functional support. šAdherence to Schedules: šEnsure the team adheres to all schedules and availability requirements as documented or directed by leadership. šProject Support: šAssist the Growth and Development team with any projects or duties assigned by the Managers or Director.
Qualifications
šStrong interpersonal and communication skills, with a focus on team-building. šPrior experience in a training role preferred with the knowledge and skills to effectively design curriculum for a superior learning experience šExcellent time management and organizational skills with the ability to work on multiple projects simultaneously. šProven ability to meet department objectives consistently. šStrong problem-solving and decision-making abilities. šAbility to thrive in a fast-paced and dynamic environment. šExceptional attention to detail and accuracy.