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Fireblocks
Strategic Customer Success Leader APAC
3 months ago | 112 views | 1 applications

Strategic Customer Success Leader APAC

Full-time
Singapore
Per year
$87,000 To $102,000

About the company

Fireblocks provides a suite of applications to manage digital asset operations and a complete development platform to build your business on the blockchain

Job Summary

Operations, Training, and Development:

šŸ“Manage a reduced account portfolio as a player coach for Strategic accounts šŸ“Manage successful strategic operations with their designated team of CSMs and RMs leading to execution, reporting, and high performance accountability. šŸ“Provide ongoing training, documented enablement, documented process, and professional development opportunities for the Regional Strategic Customer Success team. šŸ“Document processes and create scalable templates and best practices in our Wiki and other Knowledge Base tools such as Juno, Confluence, Gong, and Google docs. šŸ“Keep the team updated on Fireblocks industry best practices and trends with the use of Subject Matter Experts (SME) Mentorship program and Leader coaching.

Qualifications:

šŸ“6 - 10 years of experience in a customer success or account management and leadership role. šŸ“Proven track record of driving customer satisfaction, retention, and expansion. šŸ“Strong leadership and team management skills. šŸ“Excellent communication and interpersonal skills. šŸ“Experience working with [specific industry or technology]. šŸ“Bachelor's degree in [relevant field]; MBA is a plus.

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