About the company
Crypto has had tremendous growth over the last several years. That growth comes with inevitable regulation. Regulation, in our view, is a good thing because once the industry passes through this phase, then crypto can access the rest of the world. We believe itās going to be the companies that enable this transition from the pre-regulation to post-regulation industry and the companies that can properly navigate it, or better yet, be the ones that facilitate it - those are the most relevant companies in this next wave. Toku will be one of those companies. Tokuās products enable crypto-native companies to compliantly compensate their teams in both fiat and tokens in over 100 teams globally. Tokuās growing list of customers includes Aragon, Astar, dYdX, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Mina, Protocol Labs, Teller, Safe, Storyverse, and others. Paying people with tokens is such an obvious first real-world use case of any token. It doesnāt matter what the token does. All tokens can be used to compensate workers. And in fact, are! Toku ensures that all the worker compensation that all those tokens need to do can be done legally, and proper taxes paid is a critical part of the transition to a post-regulation crypto industry. Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.
Job Summary
Key Responsibilities
šCustomer Success Execution: Manage and resolve client issues; develop best practices for engagement, onboarding, and support, while ensuring account retention and growth. šOperational Excellence: Directly handle CS daily tasks: set up and manage client accounts, troubleshoot issues, and provide hands-on support. šClient Facing Communication: Act as the senior point of contact for key clients, addressing complex issues and meeting their needs. šCross-Functional Collaboration: Collaborate with founders, engineering, product, finance, legal, and payroll to integrate customer success programs with other systems. šLeadership: Develop team strategies, manage workflows, set priorities, and optimize performance. šProcess Improvement: Utilize deliverables and account data to drive decision-making and improve customer outcomes. šAdditional Responsibilities: Support various other tasks and projects as needed in our fast-paced startup environment.
Qualifications
šBachelorās degree in Business, HR, or a related field; Masterās degree is a plus. š5+ years in customer success, with at least 3 years in a leadership role. šProven track record in managing and scaling customer success teams. šProven experience with HR, payroll, compensation, EOR, or PEO products. šStrong leadership, communication, and interpersonal skills. šFlexibility and willingness to take on diverse responsibilities as needed.
