About the company
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the worldās relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. Weāve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Job Summary
You Will
šDrive end-to-end customer journeys that make complex financial tools feel simple and delightful šShape strategic frameworks for product education that scale across the entire Cash App ecosystem šPartner with research and content teams to transform deep customer insights into exceptional product experiences šDrive cross-functional collaboration with other teams across the organization to gather input, ensure compliance, and strengthen decisions. šChampion data-driven design decisions that measurably improve customer success and engagement šSet and maintain an extremely high quality bar
You Have
š8+ years of experience crafting impactful digital products šA portfolio showcasing exceptional product thinking and ability to make complex systems feel simple šOutstanding storytelling abilities that blend brand expression, customer mental models, and business goals šStrong track record of building trusted partnerships across product, engineering, research, and content teams šDemonstrated ability to use quantitative and qualitative insights to drive product success
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