*There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow. *

*Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections. *

Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do.

You will:

📍Provide email, web, and phone support to Snowflake customers and partners 📍Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues 📍Document known solutions to internal and external knowledge base 📍Submit well-documented bugs and feature requests arising from customer submitted requests 📍Work on technical and non-technical projects 📍Partner with engineering teams in prioritizing and resolving customer requests 📍Work with engineering and dev ops with regards to service alerts and notifications 📍Provide support coverage during holidays and weekends based on business needs 📍Our ideal Senior Cloud Support Engineer - Database Security and Authentication

Management will have:

📍Bachelor's or Master's degree in Computer Science or equivalent discipline 📍5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role 📍Good understanding of the technical fundamentals of Information Security 📍Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls 📍Experience writing, troubleshooting, and debugging SQL queries 📍Good understanding of public cloud providers like AWS, Azure, and GCP 📍Excellent writing and communication skills in English with an attention to detail 📍Strong teaming skills in a highly collaborative environment and the ability to function in global arenas 📍Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix and database connectivity issues using a variety of diagnostic tools and methods (client software, drivers/connector, etc) 📍Scripting/coding experience In any of the following: Python, Java, .Net, NodeJS, R 📍Experience in a number of the following 📍IAM Role-Based Access Controls (RBAC) 📍Cloud authentication/access policies 📍Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS 📍AWS Key Management Service, MSFT Key Vault, GCP KMS 📍SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.) 📍Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.) 📍AWS PrivateLink, Azure Private Link, GCP private access

Nice to haves:

📍Understanding of cloud computing concepts deploying IAM systems and modules in production environments 📍Experience in troubleshooting platforms that support marketplace functions 📍Experience in troubleshooting front-end UI applications 📍Experience with IT security, cyber security, critical infrastructure and enterprise risk 📍Understanding of Data Warehouse fundamentals and concepts 📍Understanding broader cloud security technologies such as endpoint security, NextGen FW, SIEM, WAF, and more. 📍Experience with data governance - tokenization and encryption 📍Experience in a designated customer-focused enterprise support role for a large number of customers 📍Security-related certifications such as AWS Certified Security - Speciality, CISM, CISSP, CSSP, CCSK, Security+