Responsibilities:

📍Receive a high volume of inbound calls and chats from merchants who have a payments need or require assistance 📍Consistently follow up with in-flight opportunities until products are “live-to-site” 📍Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges 📍Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the merchant’s needs 📍Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections 📍Understand quickly which sales opportunities to close internally and which to send to specialists in another area 📍Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction 📍Meet and exceed established productivity goals 📍Utilize Salesforce to log, track, and maintain customer records 📍Collect and share merchant insights with Marketing, Product, and other departments

Qualifications:

📍A track record of success in over-achieving vs. goals or quotas Superb interpersonal skills and the ability to build relationships and trust quickly over phone and chat 📍Is passionate about helping small business, and loves to work with business owners on phone and chat 📍Highly competitive with a fire burning inside 📍Top notch listening and communication skills, both verbal and written 📍Self-motivated with a tenacious drive to be number 1 📍Self-starter; strong work ethic; eager to crush sales goals 📍Demonstrated proactive approaches to problem-solving in order to close the business 📍Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team. 📍Sales experience (job/internship/classroom/club/sales competition) preferred