Role

📍We’re looking for an experienced product leader to join as a Product Manager for Trust and Safety to build platforms, tools and experiences that will keep our community safe and enhance the user journey. You will work on a unique set of problems across community and commerce to detect, prevent and mitigate trust & safety risks on our platform, and inform our platform policies and operational processes. You will drive cross-functional collaboration across multiple teams including product, engineering, operations, policy, data science, and legal. We are looking for someone who has a strong bias towards action, is excited to work in an ambiguous problem space, and wants to build 0 → 1 solutions and systems from scratch. 📍Take responsibility for leading the company’s T&S product strategy. 📍Develop and own the product roadmap and strategy for this area, balancing short and long-term goals. 📍Engage regularly as a trusted advisor with leadership to understand their strategies, pain points, and priorities to inform product strategy, while providing transparency into roadmaps and managing expectations. Trust is horizontal. You need to be as well. 📍Roll up your sleeves to define product requirements & work with engineering, data science, operations, policy and broader team to bring our roadmap to market at lightning speed. 📍Understand that our Enforcement SOPs and Policies are products and manage them to balance customer and business outcomes 📍Do whatever it takes to ensure the cross functional team is operating effectively, unblock them and make sure they can move at a rapid pace. 📍Analyze competitors and industry trends to advance our products and drive innovation. 📍Take ownership of any major blocker to the company’s success. 📍Drive strategic initiatives across the company. 📍Uplevel the Whatnot Product Management function as a whole. 📍Team members in this role are required to be within commuting distance of our San Francisco, CA, Los Angeles, CA, Seattle, WA, Vancouver, BC or New York, NY hubs

You

📍Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. 📍As our next Product Manager for Trust & Safety, you have: 📍10+ years product management experience, at a technology company. 📍6+ years of experience in trust and safety, customer experience and fraud/risk management roles. 📍Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations. 📍Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data. 📍Experienced in design, and hypothesis driven product development. 📍Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment.