Responsibilities

📍Work closely with Product, Quant, and Development teams to build operational processes (e.g., monitoring, escalation alerts, etc.) from the ground up 📍Product Monitoring 📍Utilize appropriate tools / alerts to monitor the health of our internal systems 📍Identify gaps in existing monitoring processes / recommend new tools to build 📍Ensures all services run smoothly and trigger the right level of actions should certain threshold be reached 📍Escalate any issues promptly to the relevant team to investigate Product Launches 📍Support the product managers and contribute to all aspects of a product launch, ranging from setting up new monitoring scripts / alerts 📍Guarantee operational excellence in every product launch 📍Customer Support 📍Follow up promptly with customer requests raised and coordinate with all relevant teams to provide response 📍Provide customer feedback to the Product Managers on their experience 📍Provide adequate level of explanations and documentation to the customer 📍Onboarding 📍Drive the onboarding process end to end and ensure each new user is onboarded within set time frames. 📍Ensure onboarding for every new user is smooth and find ways to improve it.

What you’ll need

📍Based in Singapore 📍A good understanding & genuine interest in the DeFi space 📍A creative problem solver, with a can do attitude 📍Highly motivated and proactive; excited to work in a fast paced, autonomous environment