What You’ll Be Doing:

📍Conduct market research and competitor studies to identify opportunities, gaps and areas of improvement for the solutions 📍Translate user needs and business requirements into detailed product specifications and user stories, ensuring a user-centric approach to product development 📍Work closely with data engineer, UI/UX designers, software engineers, and QA teams to deliver high-quality and user-friendly data applications or data marts 📍Monitor key performance indicators (KPIs) and gather user feedback to continuously improve and iterate on existing applications

What We Look For In You:

📍Bachelor degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or equivalent commercial experience in Human Computer Interaction, AI, NLP, etc. 📍Proven experience as a Product Manager or similar role, with a focus on the data applications (such as data marts and data analytic platforms) 📍Good understanding of customer service business workflows, agent workforce management processes 📍Demonstrated ability to analyse data (using SQL), generate insights, and make data-driven product decisions 📍Hands-on involvement in product development cycle from requirements gathering to engineering/QA to actual release and post release performance/scalability monitoring 📍Excellent communication, leadership, and stakeholder management skills 📍Extremely data-obsessed, and execution focused 📍Excellent communication, analytical, logical thinking, problem solving, and writing skills 📍Bilingual in English and Mandarin to facilitate cross border discussions and collaborations with stakeholders from China 📍Sense of responsibility for customer service and user experience, actively improving products to meet user needs. 📍Proficiency in both English an