As a Partner Strategy and Operations Coordinator on the RippleX Partner Relations team, you work with valued partners and establish systems, processes and relationships that foster innovation, adoption and impact within the XRP ledger ecosystem.

You will play a key role in overseeing the development and implementation of infrastructure to drive partner satisfaction, scalability, and operational excellence for our various partnership teams. You will be responsible for helping the team identify opportunities to improve our processes and implement changes to continuously improve upon what we do today.

You will help coordinate regular engagement with partners, Partners Relations team members and the larger organization including Marketing, Product Management and Business Development. You will also play a role in regular reporting, analysis and planning. This position is an individual contributor role with the potential of adding direct reports in the future and is reporting to the Sr Director of Partner Relations.

Bringing together your attention to detail, service-oriented approach and ability to work cross-functionally you will play a key role in driving the next generation of innovation on the XRP Ledger~

WHAT YOU’LL DO:

Manage day-to-day correspondence with our technical partners. Collaborate with product, technology, sales, ops, marketing, and legal to prioritize and deliver strategic initiatives. Drive adoption of new partner management processes, focused on increasing the effectiveness of our partnership teams and partner satisfaction. Identify key gaps in current processes, opportunities for improvement, and ways to address these opportunities Create and maintain forecasting, analytics and partner performance reporting Break down project objectives into appropriate and manageable tasks and milestones, assembles and guides both internal and external resources on their execution and progress of the work Coordinate best practices throughout the Customer Success teams and ensure/ create alignment and standardization with other teams in the company Manage multiple, simultaneous projects with different client

WHAT WE’RE LOOKING FOR:

3+ years of experience supporting partners and/or customers in the areas of software/technology, financial services, FinTech and/or blockchain/cryptocurrency. Excellent team-working and interpersonal skills, able to build trust and confidence among customers, suppliers, partners and colleagues Excellent oral and written communication abilities A strong sense of ownership, and an empathetic attitude that “the customers’ problem is my problem” Proven analytical and problem-solving skills Proven project and program management experiences Comfortable with Customer Relationship Management and reporting tools.